RMS Machining
  • 29-Jan-2018 to 30-Mar-2018 (EST)
  • rms Company
  • Coon Rapids, MN, USA
  • Salary
  • Full Time

rms Company is a company that is very successful because of its employees. We value performance and pay competitive wages along with a rich benefit package. We manufacture life saving device components so quality is always our focus. We carry that focus into every aspect of our operation. We have a state of the art facility but it is our employees that separate us from our competition.

Currently we are looking for a Customer Service Representative to join the team. This position serves as a primary customer contact from qoutation through delivery to ensure customer satisfaction and relationship building.

Key Responsibilities:

  • Maintain customer relationship via telephone and correspondence
  • Provide customer quote administrative support
  • Sales order entry, contract review, and order tracking
  • Resolve customer problems directly or working with others in the organization
  • Manage stock parts program forecast and pull system
  • Inventory obsolescence tracking and reporting
  • Provide administrative support for trade shows and other sales / marketing efforts

Qualifications/ Requirements:

  • Bachelors degree in marketing or business
  • Two years customer service experience in a manufacturing organization
  • Experience with order entery and management
  • Previous experience with qoutes
  • Experience with Returned Material Authorization (RMA's)
  • Understanding of company manufacturing capabilities and customer applications
  • Computer savvy, MS office and business systems logic
  • Strong interpersonal customer service skills
  • Organizational / administrative skills, detail orientation
  • Writing business correspondence and reports
  • Problem solving ability
  • Mathematical ability

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.

RMS Machining
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